Star Sewer and Water General FAQs

Water Monthly Fee $25.60
Sewer Monthly Fee $36.25
Billing Directive Fee $20.00
Returned Check Fee $17.50
Reconnect Fee (During Office Hours) $25.00
Reconnect Fee (After Hours) $75.00
Meter Tampering Fee $1000.00
¾” Meter $675.00
1" Meter $1000.00
1½” Meter $1440.00
2" Compound Meter $5868.00
Broken Meter Charges:
LIDS and Rings $150.00
MXU Whips $ 15.00
MXU $175.00
¾” Meter $150.00
Register $ 75.00
Meter Base $ 10.00
Permit Application Fee $5150.00
Permit Transfer Fee $500.00
WATER
Tier Description
Tier 1/Base Rate $25.60 per month includes first 10,000 gallons per month
Tier 2 $2.00 per 1000 gallons between 10,001 and 14,999 gallons per month
Tier 3 $5.00 per 1,000 gallons for 15,000 gallons+ per month
SEWER
Tier Description
Tier 1/Base Rate $36.25 per month includes first 10,000 gallons of metered water per month
Tier 2 $2.00 per 1000 gallons between 10,001 and 14,999 gallons of metered water per month
Tier 3 $5.00 per 1,000 gallons for 15,000 gallons+ of metered water per month
Star residents can drop off unused medications, including prescriptions, over-the-counter, and pet medications.

Location

Star Police Department City Hall 10769 W. State Street (2nd Floor Elevator Access)

Hours

Monday - Friday 8:00-5:00 (excluding holidays) Syringes and Liquids will not be accepted

Payment options include the following choices:

Mail in your payment

Mail your payment to P.O. Box 400 Star, ID 83669. Please remember to include the bill stub or account number and allow time for the Post Office to deliver your payment.

Pay Online

Pay online at www.xpressbillpay.com. You will need your account number and name as it appears on the bill for the registration process.  You can pay with Visa, MasterCard, Discover Card or a checking account. You can also schedule automatic payments through this website. This service is available 24/7 and there are no additional fees for this service.

Phone Payments

Call our District office at 208-286-7388. We are open Monday through Friday (excluding major holidays) from 8:30 a.m. to 4:30 p.m. We accept Visa, Mastercard and Discover Card.

Pay in person

You may pay with cash, money orders, and checks.  We can also process Visa, Mastercard, and Discover Card payments. Star Sewer and Water District Office located at 100 S. Star Rd., Star, ID 83669.

Drop Box

After hour payments can be made in our drive up style drop box located in front of our building. We encourage customers to submit check or money order payments in this box. Cash is discouraged but will be processed. Please be sure to include your payment stub, address or account number with your payment.

Payment Arrangements

Please contact our office at 286-7388 if you need to make payment arrangements for past due accounts.
A prerequisite to getting sewer and water service is that the property must be annexed into the Star Sewer and Water District's boundaries. An annexation application can be found under the Forms section. It is a good idea to visit the Star Sewer and Water District's office to look at the sewer line maps before requesting annexation. Petitioners are responsible for all fees associated with the annexation process.

New Home Owners:

New services are established with the assistance of your Title Company. Typically, seven to ten days after closing, we receive the Warranty Deed and any funds that were collected. At this point, we create a new account. Services are not disrupted except for non-payment. We suggest calling our office at 286-7388 to ensure we have received the appropriate documentation from the Title Company.

Renters:

The property owner or an authorized Property Management Company representative can direct the Star Sewer & Water District to place a renters name on an account by completing a Star Sewer & Water District Service Billing Directive. The Star Sewer & Water District Service Billing Directive can be located under the Forms section of the website. The property owner is still ultimately responsible for payment of the bill. However, both the tenant and the property owner/property management company will receive monthly bills and delinquency notices.
It is Star Sewer & Water District's policy that all properties be listed and billed to the legal property owner or designated Property Management Company. However, as an additional service for our owner/tenant customers, the District can send a duplicate bill to the tenant at the property address. This allows the property owner to monitor all activities on their account.

Renters:

The property owner or an authorized Property Management Company representative can direct the Star Sewer & Water District to place a renters name on an account by completing a Star Sewer & Water District Service Billing Directive. The Star Sewer & Water District Service Billing Directive can be located under the Forms section of the website. The property owner is still ultimately responsible for payment of the bill. However, both the tenant and the property owner/property management company will receive monthly bills and delinquency notices.
Star Sewer & Water District does not provide garbage or trash pick-up. Please call the Republic Services office at 345-1265 or visit http://site.republicservices.com/site/idaho/en/pages/star.aspx
Bills are mailed out on the last business day of the month.
Payments are due on the 10th day of the following month. If the 10th day of the month falls on a weekend or holiday, the payment is due the following business day.
Account balances that are over 30 days delinquent will be assessed a finance charge of $1.00 or 10% whichever is higher.
Star Sewer & Water District disconnects water for non-payment once per month. The Billing Department mails three (3) statements before disconnection of service with a shut-off date listed on the second and third notice. It is extremely important that you note the final date for payment on the Shut-Off Notice as no further notices will be given. If payment or a payment arrangement is not received by the shut-off date listed on the Shut-Off Notice, services will be disconnected. Services will not be reconnected until the entire balance and the reconnect fee has been paid in full.

Payments CANNOT be accepted in the field by the water service person.

If your water services have been disconnected for non-payment, DO NOT cut the padlock and reactivate your services. This is considered an ILLEGAL TURN-ON. Tampering with the District’s system will result in a $1000.00 fine.
Unlike other utilities, Sewer and Water charges are associated with the property rather than with the occupant who incurs the charges. Although a Final Bill is generated for the previous owner, if left unpaid, the new property owner inherits this responsibility.
Many customers pay on a quarterly or semi-annual basis. The billing statement will reflect a credit balance with a "CR" next to the amount shown on the bill.
No, the Star Sewer and Water District does not have a residential vacancy policy.